Shipping policy

Thank you for shopping with Olivia Brown. Focused on supplying high-performance consumer electronics and accessories for global shoppers, our business adheres to standardized fulfillment and cross-border logistics practices. We prioritize careful order verification, specialized shock-resistant packaging for electronic devices, and dependable shipping solutions to ensure every order is delivered accurately, fully functional, and within a reasonable delivery period.

1. Order Processing Time

Following confirmed customer purchases, all orders undergo internal quality verification, item sorting and secure packaging within 1-3 business days, excluding weekends and statutory public holidays. During peak sales seasons and promotional campaigns with heavy order traffic, standard processing windows may be extended. Our team will send proactive email notifications to customers in the event of notable shipping delays.

2. Shipping Fees and Delivery Estimates

Logistics fees for all consumer electronic orders are dynamically calculated and clearly displayed on the checkout page prior to payment, ensuring full pricing transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are approximate estimates and not fully guaranteed. Actual parcel arrival timelines may fluctuate due to courier service interruptions, customs clearance reviews, inclement weather, cross-border logistical restrictions and regional holiday schedules.

3. Shipment Confirmation and Tracking Activation

Once your consumer electronics order leaves our warehouse and is dispatched, you will receive an automated shipment confirmation email containing exclusive tracking credentials for your package.
Real-time tracking data and logistics status updates will typically activate and become available for online monitoring within 24-48 hours after the shipping carrier completes parcel pickup and official system registration.

4. Incorrect Address Liability Clause

Customers are solely accountable for confirming the accuracy and completeness of their shipping address during the checkout process to prevent delivery errors and package returns.
Olivia Brown assumes no liability for parcels misdelivered, undeliverable or returned due to inaccurate or incomplete recipient address details provided by customers. Any packages returned as a result of address discrepancies will incur additional reshipping fees payable by the buyer.

5. Lost & Damaged Parcel Resolution

If your parcel goes missing during international transit, please reach out to our customer support team within 7 days of your projected delivery date to initiate a formal logistics investigation.
If your electronic products arrive with physical damage or compromised packaging upon delivery, please submit a support ticket within 48 hours of receipt. Clear photos of damaged items and original packaging are required for validation, and our team will assess and resolve the issue promptly.

6. Product Usage Guidelines and Customs Terms

Each electronic device is equipped with official operation and maintenance instructions. Olivia Brown disclaims all responsibility for product malfunctions or damage caused by improper use, unauthorized modification, incorrect maintenance or personal misuse of equipment.
International shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or clarification regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:
Trade Name: Olivia Brown
Phone number: +61 482 328 679
Email: contact@mainvibe.shop
Physical address: 7 High Street, Fremantle, WA 6160, Australia